Returns and Refunds Policy

Return and Refund Policy

We appreciate your purchase from our online store. If you are not completely satisfied with your product, we are here to help. Please read our return and refund policy carefully below:

Returns

• Returns are accepted for a period of 14 days from the date of receipt of your order.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• The following items are not eligible for returns:
  • Customized or made-to-order products.
  • Final sale items.
• The customer is responsible for shipping costs for returning the item.

Refunds

• Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your refund is approved, it will be credited to your original payment method, within 5-10 business days, depending on your bank or credit card provider's policies.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us by email at zanora.contact@gmail.com for instructions.

We reserve the right to modify this return and refund policy at any time without prior notice. All changes will be effective immediately upon posting on our website.

If you have any questions regarding our return and refund policy, please do not hesitate to contact us via this email address: zanora.contact@gmail.com