Delivery
What should I do if my order does not arrive?
If your order does not arrive within the expected time, check your package tracking. If the problem persists, contact our customer service for assistance.
What should I do if my package is damaged?
If your package is damaged upon delivery, please contact our customer service within 48 hours to arrange an exchange, return or refund.
What delivery methods are available?
We offer several delivery options, such as standard, express delivery. You can choose the method that suits you when placing the order.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Fees and shipping times vary depending on the destination.
Can I choose a specific delivery date?
Please check this option when ordering.
Exchanges and Refunds
How do I return an item?
You can return an item within 14 days of receipt, as long as it is in its original condition (unused, undamaged). See our return policy for more details and to obtain a return label.
Can I get a refund if the item is damaged or defective?
Yes, if you receive a damaged or defective item you are entitled to a full refund, provided you report the problem within 48 hours of receipt.
Can I get a refund for the shipping costs?
Shipping charges are generally non-refundable unless the order was damaged, defective, or you received an incorrect item. See our returns policy for more details.
Orders
How to place an order?
To place an order, add the items to your cart, then proceed to checkout by following the on-screen instructions.
How do I track my order?
You will receive an email with a tracking number as soon as your order is shipped. You can use this number to track the status of your delivery.
How do I track my order?
You can cancel your order before it has been shipped. If you wish to cancel an order, please contact our customer service promptly.
What should I do if I received an incorrect item?
If you have received an incorrect item, please contact our customer service with your order number. We will process an exchange or refund.
What should I do if I haven't received my order?
Check your package tracking. If the package is marked as delivered but you have not received it, contact our customer service.