Terms and Conditions
General conditions of sale
Please read these general conditions of sale carefully before using our website.
1. Scope of application
These general terms and conditions of sale apply to all sales of products made through our website. By placing an order on our site, you fully and unreservedly accept these general terms and conditions of sale.
2. Products
We strive to provide accurate descriptions and accurate images of all products available on our site. However, we do not guarantee the accuracy, completeness or timeliness of this information.
3. Orders
By placing an order on our site, you authorize us to process your payment and ship the corresponding products to the shipping address you have provided. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or violation of our terms and conditions of sale.
4. Price and payment
Delivery charges will be added to the total amount of your order and will be clearly indicated before payment. Payment must be made in full at the time of ordering via the payment methods accepted on our site.
5. Delivery
We are committed to shipping your products as quickly as possible and providing you with a tracking number to follow the progress of your package. Delivery times vary depending on your location and the shipping method chosen. Please see our full shipping policy for more details.
6. Right of withdrawal
In accordance with current legislation, you have a withdrawal period of 14 days from receipt of your order to exercise your right of withdrawal. Returns are accepted provided that the products are returned in their original condition and accompanied by all accessories provided. Please note that return shipping costs are the responsibility of the customer.
7. Refunds
Refunds will be issued promptly upon receipt and inspection of returned products. No restocking fees will be applied.
8. Exclusions
No final sale item may be returned or exchanged, except in the case of a manufacturing defect.
9. Contact
If you have any questions or concerns regarding our terms and conditions, our products or any other request, please do not hesitate to contact us at the following email address: zanora.contact@gmail.com
We are here to help and strive to respond to all requests as quickly as possible.